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Frequently Asked Questions

Shopping on www.theskinrage.com is really easy and hassle-free. Log on to www.theskinrage.com and visit our collection of products. All you need to do is choose the product, select the size, complete shipping information, choose payment method, and order from the store right here through us.

You need to register at www.theskinrage.com so that we can enhance your shopping experience every time you visit us. You get a onetime Flat10% off on registration at your registered email id, and we keep you updated on your orders and refunds through SMS/email. Though we allow you to shop as a guest, however, to avail the offers and discount we suggest to get yourself registered.

In case you are very sure of your half size, order a size higher and email/call us to notify about the half size required.

If you are not sure, you can order the size you are more certain of. Keep in mind that we offer free and easy exchange, in case your shoes turn out to be too small or large.

 

This rarely happens! We’re really sorry! Do let us know your intent to return it at the earliest, and we will gladly replace or refund you for the same.

 

"Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced."

  • We may have sent your items in separate parcels, information about which would have been communicated to you via emails, so please check that.
  • If an item is missing, please contact our Customer Care team with the order number and the missing item's name and article number. We will resolve the issue for you as quickly as we can."
  • Don’t worry! This is a perfectly fine and normal situation. This means that some products in your order may require additional time to be dispatched.

You can go through our Contact us page for any questions you may have. In case you require further assistance, please contact our Customer Support team via phone (+971 527 58 9419) or email (info@theskinrage.com)

We would love to assist you Please drop us an email at info@theskinrage.com

BULK orders are trough Bank Transfer or CASH only

Once your Order is successfully placed, you will receive a confirmation over email from THE SKINRAGE. This mail will have all the details related to your order.

We regularly update our product range with new items, but every once in a while you may miss out on something. Enter your Name, Email address, the Mobile number in feedback, and you'll be the first to know when it's back in stock. Also at times, we can make it on order but that would mean no discount valid and will take minimum 10-14 days after order confirmed. Such orders are prepaid though we don’t charge anything extra.

Try and buy service entitles you to try-out your purchases at the time of delivery, pay only for what you like and you may return the rest on-the-spot. Try and Buy service is a service, available on most of the products and currently only in Dubai & Abu Dhabi.

Try and Buy is only available on orders containing <=3 items in cart not more than 3 items. To avail the service, please ensure that you inform our representative at the time of order confirmation call. Or after placing an order you just have to call/email us within 24hours to let us know about your order number. Please note that this service is currently available in Dubai & Abu Dh

We accept 3 modes of payments i.e i. Visa, ii. Master Card as well as iii. Cash On Delivery(C.O.D).

At The Skinage, your personal online security is important to us. All orders are processed through a secure checkout system. We also take fraud very seriously so all credit and debit cardholders are subject to validation and authorization by both us and the card issuer.

Shipping within UAE is free. There are absolutely no hidden charges. You pay exactly what you see in your order summary.

"In case of a payment failure, please retry ensuring:

  • The card details on your THE SKINRAGE account to make sure the information is correct, e.g. the expiry date, billing address or password etc.
  • The security code entered is correc

On the Shopping cart page, you will see an option to 'Coupon Code.' Enter the coupon code there and the discount will be applied to your cart. One coupon code can be applied at a time.

The Skinrage discount coupon code terms and conditions vary with coupon to coupon. If you received a special coupon from us over Email, the Terms and conditions would be mentioned. In the case for some reason you are facing any issue using this promotion code or the payment process has failed or been interrupted please contact our customer care executives via phone +971 527 58 9419 or email info@theskinrage.com for further assistance.

"At The Skinrage, the customer is king, always. If at all you are not 100% satisfied with your purchase, you can return your order and we will exchange the product or refund the entire amount paid. All you need to do is drop an email at info@theskinrage.com or call us within a period of 15 days, from the date of delivery, clearly mentioning the order number and stating the reason for return.

However, you must ensure that the merchandise is returned to us in an unused, unwashed, saleable condition with the tags intact and in the original packaging with its complimentary items. This protects us from losses and helps us serve you better and longer

Returns are FREE at theskinrage.com. You do not pay for Return Shipments! 

At The Skinrage, we carefully screen and select the products that are made available. In rare cases, if you face quality related issues such as color bleeding, shrinkage etc. post usage, we will forward your complaint to our brand partners and assist you with a solution.

We aim to dispatch all orders within 24 hours. Your order will be delivered to you through reputed courier companies at your doorstep.

Upon dispatch of your order, you will receive an email confirmation from The Skinrage with courier company details along with the tracking id. You may simply check the status by visiting their website. In case your query is not resolved, our customer care representative will help you in tracking your order.

Each product is entirely handcrafted and hand painted the only reason sometimes delivery takes time more than the displayed timeline.

Edt

We would love to be able to make the products at even lower prices, but as they are individually hand-made and hand painted to design specifications, using genuine leathers and materials, this process takes a longer and is much more expensive. The quality and durability will give you the satisfaction of the amount spent by you.

The shoes are made up of 100% genuine Imported Crust Leather. These shoes are made using the natural color crust which is hand colored once the shoe is made, This is our USP. This shoemaking technique is sometimes the reason for our extended delivery time.

 

All our shoes are made of premium imported crust Leather. Each product is entirely handcrafted by our skilled cobblers, from cutting the unique patterns of the last you picked, to embossing the Bareskin and Brune logo. Once the shoe is ready it is hand colored to give its uniqueness.

 
We want your shoes to stay in good condition, so we provide a soft dust bag to help keep them safe. All you need to do is use a neutral shiner on the shoe and rub a cotton cloth/shiner on it.
 

We suggest that you have the latest version of your operating system provider e.g. Windows etc. If you’re still having problems, contact our Customer Care Team and include:

As much detail as you can about the issue screenshots of any error message you get which web browser you are using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.)What you have done so far to try to resolve it.

Having problem accessing websites?
We have made every effort to display as accurately as possible the colors of our products that appear on THE SKINRAGE. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
 
All items are quality controlled and checked for any faults before they are dispatched to customers.

Should you receive an item that is not in perfect condition please contact us immediately.

Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.
 
Items should be returned new, unused, and with all THE SKINRAGE and designer garment tags still attached. Ret